Role and Key Responsibilities

• Network Infrastructure Management:
  • Be responsible for the daily monitoring, configuration, optimization, and troubleshooting of the campus wired network (core/aggregation/access switches) and wireless network (wireless controllers, APs).
  • Manage campus perimeter and internal firewall policies to ensure network access security.
  • Configure and maintain SSL/IPsec VPNs to provide secure and reliable remote access for faculty and students.
• Network Management System Operation:
  • Configure, manage, and optimize network monitoring systems (e.g., Zabbix, Nagios, SolarWinds), network authentication systems (e.g., Radius), IP Address Management systems (IPAM), etc.
  • Conduct performance analysis, capacity planning, and generate operational reports through network management systems.
• Network Security and Compliance:
  • Implement network security policies, conduct regular security vulnerability scans, risk assessments, security hardening.
  • Participate in the monitoring, analysis, emergency response, and handling of network security incidents.
  • Assist in completing Multi-Level Protection Scheme (MLPS) assessments and other relevant compliance tasks.
• Operations and Support:
  • Serve as Tier-2 technical support, handling complex network failures and technical challenges.
  • Develop and maintain network topology diagrams, configuration documentation, and Standard Operating Procedures (SOPs).
  • Collaborate with vendors and partners to complete equipment maintenance, technical upgrade projects, etc.
  • Knowledge sharing with Tier-1 support for normal network issue handling.

Requirements / Qualifications

• Bachelor's degree or above in Computer Science, Network Engineering, Communications, or related fields.
• Minimum 3 years of experience in managing large or medium-sized network operations. Experience in campus networks, enterprise networks, or data center networks is preferred.
• In-depth knowledge of TCP/IP protocols, with a solid understanding of networking protocols and technologies such as OSPF, BGP, VLAN, STP.
• Hands-on configuration and management experience with mainstream network equipment (e.g., Huawei, H3C, Cisco, Aruba). Relevant vendor certifications (e.g., HCIP, CCNP, or equivalent) are highly preferred.
• Familiar with the technical principles and configuration of firewalls (e.g., Sangfor, Palo Alto, Fortinet, Hillstone) and VPNs.
• Practical experience in the operation and maintenance of network monitoring/management systems.
• Understanding of common network attack methods and protective measures, with basic ability to handle network security incidents.
• Familiar with automation scripting or tools like Python, Ansible, with practical experience in network automation.
• Possession of network security certifications (e.g., CISP, CISSP, Security+).
• Good project management and cross-departmental communication and collaboration skills.
• Strong logical analysis and complex problem-solving abilities.
• High sense of responsibility, meticulous work ethic, and ability to work under pressure.
• Excellent service orientation, teamwork spirit, and documentation habits.

Interested candidates are encouraged to email their CV, along with copies of academic transcripts and supporting documents, to recruit_admin@xmu.edu.my.

We thank all applicants for their expressed interest. However, ONLY shortlisted applicants will be notified.