Role and Key Responsibilities

Managing campus network infrastructure and also serving as Level 2 support for network-related incidents, while regularly sharing technical knowledge with Level 1 network support teams.

a. Network Infrastructure Management

• Be responsible for the daily monitoring, configuration, optimization, and troubleshooting of the campus wired network (core/aggregation/access switches) and wireless network (wireless controllers, APs).

• Manage campus perimeter and internal firewall policies to ensure network access security.

• Configure and maintain SSL/IPsec VPNs to provide secure and reliable remote access for faculty and students.

b. Network Management System Operation

• Configure, manage, and optimize network monitoring systems (e.g., Zabbix, Nagios, SolarWinds), network authentication systems (e.g., Radius), IP Address Management systems (IPAM), etc.

• Conduct performance analysis, capacity planning, and generate operational reports through network management systems.

c. Network Security and Compliance

• Implement network security policies, conduct regular security vulnerability scans, risk assessments, security hardening.

• Participate in the monitoring, analysis, emergency response, and handling of network security incidents.

• Assist in completing Multi-Level Protection Scheme (MLPS) assessments and other relevant compliance tasks.

d. Operations and Support:

• Serve as Tier-2 technical support, handling complex network failures and technical challenges.

• Develop and maintain network topology diagrams, configuration documentation, and Standard Operating Procedures (SOPs).

• Collaborate with vendors and partners to complete equipment maintenance, technical upgrade projects, etc.

• Knowledge sharing with Tier-1 support for normal network issue handling.

Requirements / Qualifications

• Bachelor's degree or above in Computer Science, Network Engineering, Communications, or related fields.
• Minimum 3 years of experience in managing large or medium-sized network operations. Experience in campus networks, enterprise networks, or data center networks is preferred.
• In-depth knowledge of TCP/IP protocols, with a solid understanding of networking protocols and technologies such as OSPF, BGP, VLAN, STP.
• Hands-on configuration and management experience with mainstream network equipment (e.g., Huawei, H3C, Cisco, Aruba). Relevant vendor certifications (e.g., HCIP, CCNP, or equivalent) are highly preferred.
• Familiar with the technical principles and configuration of firewalls (e.g., Sangfor, Palo Alto, Fortinet, Hillstone) and VPNs.
• Practical experience in the operation and maintenance of network monitoring/management systems.
• Understanding of common network attack methods and protective measures, with basic ability to handle network security incidents.
• Familiar with automation scripting or tools like Python, Ansible, with practical experience in network automation.
• Possession of network security certifications (e.g., CISP, CISSP, Security+).
• Good project management and cross-departmental communication and collaboration skills.
• Strong logical analysis and complex problem-solving abilities.
• High sense of responsibility, meticulous work ethic, and ability to work under pressure.
• Excellent service orientation, teamwork spirit, and documentation habits.
• Language Skills: Proficiency in English and Mandarin is an added advantage
   

Interested candidates are encouraged to email their CV, along with copies of academic transcripts and supporting documents, to recruit_admin@xmu.edu.my.

We thank all applicants for their expressed interest. However, ONLY shortlisted applicants will be notified.