Role and Key Responsibilities

• To handle inquiries bookings, check-in, check-out, or other related matters regarding the University accommodation.
• To handle and approve room changes according to detailed review.
• To ensure the accommodation and facilities are regularly cleaned and maintained.
• To manage an active and collaborative relationship with all residents at all times.
• To review and revise the accommodation terms and conditions regularly.
• Perform regular or random spot-check to ensure the students have complied with the accommodation terms and conditions.
• To resolve residents’ feedback regarding accommodation.
• To plan for the room availability of the student accommodation according to the growth of the student population.
• Manage homestay or out-of-campus accommodation issues (where necessary).
• Arrange the assistant warden's working schedule.
• Perform other related duties as assigned to ensure the efficient and effective functioning of the work unit.

Requirements / Qualifications

• Bachelor's Degree or above in any field or equivalent.
• Minimum 1 year of relevant working experience in Accommodation Management will be an added advantage. Fresh graduates are welcome to apply.
• Be meticulous, committed, proactive and willing to take ownership of assigned tasks.
• Excellent interpersonal and effective communication skills.
• Proficient in English, Bahasa Malaysia and Mandarin languages.
• Good at using Microsoft Word, Excel, PowerPoint and Google-related facilities.

Interested candidates are encouraged to submit their applications online via “Apply Here” or email their CV, along with copies of academic transcripts and supporting documents, to recruit.admin@xmu.edu.my.

We thank all applicants for their expressed interest. However, ONLY shortlisted applicants will be notified.