Role and Key Responsibilities

• Organize and coordinate new Chinese student orientation to facilitate smooth transition and onboarding for incoming Chinese students.
• Assist incoming Chinese students with new student visa application procedures, and address pre-arrival enquiries from students and their parents/guardians.
• Maintain and manage Chinese student files and documentation in compliance with institutional requirements.
• Monitor Chinese students' academic progress and implement early warning systems to identify Chinese students at risk of academic difficulties.
• Identify and provide targeted support services for Chinese students facing academic, personal, or adjustment challenges.
• Liaise between Chinese students and the visa department to facilitate annual visa renewal processes and visa cancellation procedures upon graduation.
• Assist graduating Chinese students with all graduation-related procedures and documentation requirements.
• Handle the dispatch and management of graduation certificates and official records for Chinese student alumni.
• Coordinate and collaborate with various internal departments to ensure seamless and comprehensive support for Chinese students.
• Continuously improve service quality and Chinese student experience through proactive communication and problem-solving.

Requirements / Qualifications

• Minimum a full-time Bachelor's degree
• Proficient in Microsoft Office and AI-assisted research tools
• Bilingual proficiency in English and Chinese (reading and writing)
• Strong adaptability and communication skills; a background in psychology is a plus

Interested candidates are encouraged to email their CV, along with copies of academic transcripts and supporting documents, to recruit_admin@xmu.edu.my.

We thank all applicants for their expressed interest. However, ONLY shortlisted applicants will be notified.