The Front Desk Receptionist plays a crucial role in ensuring the hotel (International Academic Exchange Centre)'s guests have an outstanding experience. The receptionist is responsible for providing a warm welcome, efficient service, and addressing guests' needs promptly. The role also involves supporting the management team in enhancing hotel profitability and guest satisfaction.

Role and Key Responsibilities

Guest Relations

• Greet and welcome guests upon arrival with a friendly and professional demeanour.
• Handle guest check-ins and check-outs efficiently and accurately.
• Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.
• Provide guests with accurate information about the hotel’s facilities, services, and local attractions.

Operational Duties

• Maintain a clean and organized front desk area.
• Process guest payments and manage billing accurately.
• Ensure that guest records are updated and maintained properly in the hotel’s management system.
• Coordinate with housekeeping and other departments to fulfil guest requests.

Standards and Procedures

• Adhere to hotel policies, procedures, and brand standards.
• Ensure compliance with health and safety regulations.
• Follow the standard operating procedures for emergency situations.

Team Collaboration

• Work closely with other hotel staff to ensure smooth operations.
• Assist colleagues during busy periods and provide training to new front desk staff as needed.
• Maintain a positive working relationship with all hotel departments.

Personal Development

• Participate in ongoing training programs to enhance skills and knowledge.
• Stay updated on industry trends and best practices.

Requirements / Qualifications

• Diploma or equivalent. A diploma or degree in hospitality management is a plus.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficient in using hotel management software and basic financial transactions.
• Ability to multitask and remain calm under pressure.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset.
• A friendly and professional demeanor with a positive attitude towards teamwork.
• The position requires standing for extended periods.
• The role may involve working in shifts, including evenings, nights, and early mornings.

Interested candidates are encouraged to submit their applications online via “Apply Here” or email their CV, along with copies of academic transcripts and supporting documents, to recruit.admin@xmu.edu.my.

We thank all applicants for their expressed interest. However, ONLY shortlisted applicants will be notified.