Role and Key Responsibilities

• To handle inquiries, bookings, check-ins, check-outs, or other related matters regarding the University accommodation.

• To handle and approve room changes according to a detailed review.

• To ensure the accommodation and facilities are regularly cleaned and maintained.

• To manage an active and collaborative relationship with all residents at all times.

• To review and revise the accommodation terms and conditions regularly.

• Perform regular or random spot checks to ensure the students have complied with the accommodation terms and conditions.

• To resolve residents’ feedback regarding accommodation.

• To plan for the room availability of the student accommodation according to the growth of the student population.

• Manage homestay or out-of-campus accommodation issues (where necessary).

• Arrange the assistant warden's working schedule.

• Perform other related duties as assigned to ensure the efficient and effective functioning of the work unit.

Requirements / Qualifications

• Bachelor's Degree or above in any field or equivalent.

• A minimum of 1 year of relevant working experience in Accommodation Management will be an added advantage. Fresh graduates are welcome to apply.

• Be meticulous, committed, proactive and willing to take ownership of assigned tasks.

• Excellent interpersonal and effective communication skills.

• Proficient in English, Bahasa Malaysia and Mandarin languages to effectively communicate with Mandarin-speaking clients.

• Good at using Microsoft Word, Excel, PowerPoint and Google-related facilities.

Interested candidates are encouraged to email their CV, along with copies of academic transcripts and supporting documents, to recruit_admin@xmu.edu.my.

We thank all applicants for their expressed interest. However, ONLY shortlisted applicants will be notified.