Role and Key Responsibilities

• Attending to IT queries and providing technical support for classrooms, offices, computer labs, and campus facilities. (Regular classroom inspection and preventive maintenance) 
• Providing Level 1 support for campus network and connectivity issues, including wired, wireless, VPN, internet access, and basic switch/AP troubleshooting. 
• Supporting campus applications and learning platforms such as Moodle, Microsoft Teams, Zoom, and related digital learning services. 
• Performing computer hardware, software, printer, and application troubleshooting. 
• Supporting computer lab maintenance, software deployment, and endpoint configuration. 
• Supporting VOI/VDI environments, classroom central control systems, and multimedia-related platforms. 
• Handling teaching and multimedia equipment such as wireless microphones, projectors, visualizers, iPads, converters, pointers, TVs, and related A/V devices. 
• Supporting basic network infrastructure maintenance including switches, wireless access points (AP), IP configuration, and connectivity verification. 
• Assisting in monitoring and troubleshooting campus IT systems, services, and infrastructure alerts. 
• Preparing user guides, technical documentation, checklists, asset records, and procurement documentation. 
• Supporting University events such as Open Day, orientation, conferences, student recruitment activities, and special campus events. 
• Managing and troubleshooting E-Card systems and related terminal devices including door access systems and CCTV. 
• Responding to IT support requests via IT helpdesk, AskA, email, phone calls, and walk-in support. 
• Assisting in IT asset setup, inventory tracking, equipment replacement planning, and lifecycle management. 
• Learning and adopting new technologies, automation tools, AI solutions, and digital transformation initiatives as required. 
• Performing ad hoc IT operational and technical duties assigned by the department. 
   

Requirements / Qualifications

• Candidate must possess at least a Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or equivalent. 
• Fresh graduates are encouraged to apply. Candidates with 1–3 years of hands-on experience in IT support, network support, system administration, cloud services, or infrastructure troubleshooting will have an added advantage. 
• Basic understanding of computer networks, TCP/IP, WiFi, switches, wireless access points, VPN, and internet troubleshooting. 
• Basic knowledge of Windows, macOS, Microsoft 365, Active Directory, endpoint configuration, and user account administration.
• Knowledge of server environments, NAS/storage systems, virtualization, backup systems, or cloud platforms will be an advantage. 
• Familiarity with automation, scripting, or AI-assisted IT operations is an added advantage. 
• Basic scripting or automation knowledge such as PowerShell, Python, Bash, or related scripting tools is preferred. 
• Familiarity with IT monitoring, remote support tools, and helpdesk systems is an advantage. 
• Good problem-solving skills, communication skills, and willingness to learn new technologies. 
• Able to work independently as well as in a team environment. 

• Willing to support events or urgent IT operations when required.
   

  Interested candidates are encouraged to email their CV, along with copies of academic transcripts and supporting documents, to recruit_admin@xmu.edu.my.

  We thank all applicants for their expressed interest. However, ONLY shortlisted applicants will be notified.